Privacy Policy

Last update: April 04, 2024

Alokin Software Private Limited and its affiliates (“Alokin Software Private Limited”, “we”, “us” and “our”) respect your privacy rights and preferences. Please review this privacy policy to understand how we collect, use and process personal and non personal information when you browse or use our website(s) (at Alokin Software Private Limited and other domain names assigned to us), mobile applications, cloud services, software and any related services (collectively, the “Services”).

Reading this notice on our privacy policy will help you understand your privacy rights and choices. If you have any questions or concerns, please contact us at hello@alokin.in. If you still do not agree with our policies and practices, please do not use our Services.

  1. What Information Do We Collect?

    1. We may collect personal information that you or your end users voluntarily provide to us when you or your end users express an interest in obtaining information about us or our products and Services, when you participate in activities on the Services, or otherwise when you contact us. Personal information means any information relating to an identified or identifiable person (“Personal Information”). We may collect the following types of Personal Information:

      1. Information Provided by You: contact details (e.g., full name, email address, business name, shipping address, billing address and phone number) you provide us when you use our Services, contact our support service or voluntary submit a request form via our Services; data you provide us to verify your identity when you purchase product(s) (e.g., copy of ID card, driver license, passport or similar documents); login details (e.g., password, user name) you provide us when registering to our Services; any other information you choose to provide us when you communicate with our team members, either via email, online chat or phone.

      2. Information Collected When You Use Our Services: call recording and chat transcript data, when you communicate with us via phone or online chat; online identifiers collected when you browse or use our Services, such as IP address, Cookies (as defined below), and geolocation data; statistical and aggregated usage data, including behavioral and analytical data; browsing data; heatmaps and scrolls; device and operating system data; length of visiting at our Website; duration of usage of the Services; pages viewed at our Website; and other usage data related to your IT environment.

      3. Payment Details: When you make online transactions through our Services, you may submit payment and billing details directly to the secure systems of our payment, financial or loan providers integrated into our Services (“Payment Providers”). We do not collect, store, process or review these details, but may receive certain information related to the transaction from the Payment Providers, such as your card type, card expiry date and last four digits of your payment mean.

      4. End User Content:You and your end users may use our Services for uploading, submitting, storing and sharing content, created either through your (or your end users) use of our Services, or by other means. Such content may contain Personal Information related to your end users, such as photos, videos, phone numbers, email addresses and related geo location information (“End User Content”). Please note that your ability to upload, transmit and share End User Content through our Services is based on the specific features of the software you use, and may vary between different software versions or types.Please note that you are the sole responsible for obtaining all consents and other permissions required by applicable data protection laws when collecting, generating, sharing, uploading or otherwise transmitting End User Content to or through our Services, including any end users’ consent required for you to use End User Content for your purposes, where applicable.In this regard, please be aware that you may be required by law to inform your end users or obtain consent from them with respect to any photography actions taken in connection with your use of our Services.

  2. Why Do We Collect Information?

    We collect Personal Information for the following purposes:

    1. Providing, developing, operating, enhancing, and maintaining the Services or other contracts between you and us;

    2. Verifying your identity when purchasing our products or logging in to your user account(s);

    3. Execution and managing of purchase orders and other customer’s requests through the Services;

    4. Providing you with support services and collecting feedback;

    5. Communicating with you service-related notices and promotional messages;

    6. Creating aggregated, statistical, and technical anonymous data and behavioral analysis to maintain, operate, and enhance the Services;

    7. Sharing with you aggregated or anonymized information related to your end users for marketing, advertising, research, and analyzing purposes.

    8. Maintaining and improving the Services’ data security and preventing fraud and other deceptive actions;

    9. Facilitating and optimizing our marketing and sales operations, including by way of targeted advertising.

    10. Complying with any applicable laws and regulations and protecting our legitimate interests;

    11. Other purposes you consent to when providing Personal Information.

  3. Storage and Transfer of Personal Information.

    1. We store the Personal Information on secure servers and data centers located in the United States and as necessary to perform our Services, in other locations.
    2. We are taking appropriate measures to ensure that your Personal Information is adequately protected and secure in accordance with this privacy policy and the applicable data protection laws.
    3. While the data protection laws in the above jurisdictions may be different than the laws of your residence or location, we take all reasonable steps to ensure the compliance of our Services with the applicable data protections laws and regulations. As part of our compliance, we ensure that each of our service providers maintains appropriate safeguards and mechanisms in order to comply with the applicable privacy laws and regulations.

  4. Sharing Personal Information

    We may share Personal Information in the following cases:

    1. With our service providers, whose services are necessary to operate, improve and maintain our Services. Their services may include hosting and content delivery networks (CDNs), fraud detection and prevention services, web analytics and traffic monitoring, session recording and data optimization.
    2. With advertising and analytical partners, to display targeted advertisements while you are browsing other third parties’ websites.
    3. With law enforcement agencies upon a legal request, such as a subpoena, legal proceedings, search warrant, or court order.
    4. With other third parties as necessary to protect the legitimate interests, rights, and security of you, us, our customers, and affiliates.
    5. In a case we undergo any change in control, mergering, acquisition or purchase of assets or shares. Your Personal Information may be shared with the parties involved in such a deed.
    6. In manners other than described above, provided that you gave us your consent, or if the applicable law permits or obligates us to perform such a sharing.

  5. Data Retention

    1. We retain your Personal Information for as long as necessary (i) to provide you with our Services and communicate with you in any matter relating to your use of our Services; and (ii) to comply with our legal obligations and to protect our legitimate interests.
    2. Where your Personal Information is no longer required to be retained as detailed above, we will delete it.

  6. External Sites

    This privacy policy may contain links to external websites, landing pages, or other platforms (“External Sites”). We are not responsible for the External Sites and have no control over the content included thereof. As a result, you may check the External Sites’ privacy practices before browsing them.

  7. Cookies

    1. Alokin Software Private Limited uses cookies and similar technologies, such as web beacons (collectively, “Cookies”) to maintain, secure, enhance and operate the Services, including by a way of analyzing our performance and marketing activities. Cookies are minor text files generally stored on your device and containing information about your browsing. You can learn more about cookies by visiting here: https://www.allaboutcookies.org/.

    2. Alokin Software Private Limited may use the following types of Cookies in connection with its Services:


      1. Strictly Necessary Cookies: These Cookies are used to operate, secure, and maintain the functionality of Services. Among other features, these Cookies enable you to navigate back and forth between pages on our Website without losing previous session actions; to access your secure account or user area through logging in;
      2. Performance Cookies: This type of Cookies helps us to gather statistical data on how our Services are performing to make enhancements and fixing operations. These Cookies may be used to count page visits, bounce rates, load speeds, and performing other web analytics.
      3. Functionality Cookies: These Cookies allow the Services to remember choices and settings you make while browsing and provide you with enhanced, personalized interaction with the Services. The information these Cookies collect may be anonymized, and they cannot track your browsing activity on other websites.
      4. Advertising Cookies: These Cookies are used to deliver to you targeted advertisements better reflecting your interests and also for analyzing the effectiveness of such advertisements by monitoring the times you view ads. These Cookies are typically set on external sites (including, social media platforms).

    3. Third-Party Cookies:

      Some of the aforementioned Cookies are operated and managed by third party partners. Alokin Software Private Limited has no access to the Third Party Cookies, and they are operated according to the Third Party Partners’ terms of use or privacy policy. Below is a list of the Cookies Third Party Partners, along with information related to their use of the Cookies. This list is a non exhaustive list, and may be changed from time to time:

    4. How to Manage Cookies:

      You can change your Cookie settings at any time by using a simple mechanism built into your web browser. For more information on how to manage Cookies within your specific browser, you may view the following guidelines. Please note that if you elect to disable Cookies, some features or areas of the Services may be limited:

      1. Internet Explorer
      2. Google Chrome
      3. Mozilla Firefox
      4. Safari (Mobile)

    5. You can also opt out of interest – based advertisements operated by Third Party Cookies, by using the following links: http://www.aboutads.info/choices (for users located in the US) https://www.youronlinechoices.eu/ (for users located in the EEA and the UK area).

    6. “Do Not Track” signal: We do not change our practices in response to “Do Not Track” signals.

  8. Communications

    1. Marketing Content: We may communicate with you promotional and marketing content about our products, services, and new features. We will contact you either via email, SMS, social media or other means of communication you have provided us. If you do not wish to receive such communications, please notify us by email to hello@alokin.in at any time, or follow the “unsubscribe” mechanism contained in the promotional content you receive.

    2. Informational Content: We may contact you on matters concerning our services, including with respect to billing or other technical or informational issues. To the extent permitted by applicable law, you may not be able to unsubscribe from receiving these communications.

  9. Your Rights

    1. You may have certain rights under applicable laws with respect to the Personal Information we process about you. These rights may include (i) your right to request information about what we do with your Personal Information; (ii) your right to request portability of your Personal Information; (iii) your right to seek correction or amendment of inaccurate Personal Information; (iv) your right to request us to restrict or suppress the processing of your Personal Information, or to object to such processing; (v) your right to request deletion of Personal Information we hold about you.
    2. The aforementioned rights may be subject to exceptions or limitations required or permitted by law.
    3. For more information, please contact our support team at hello@alokin.in

  10. Securing Your Personal Information

    1. We have implemented appropriate safeguards to protect Personal Information. As part of our security compliance, We regularly monitor our systems to track and prevent possible vulnerabilities and malicious attacks, and take necessary steps to maintain and enhance the security of our data.
    2. However, although we follow industry-standards practices to protect data, we cannot ensure or warrant the complete protection of your Personal Information. Therefore, we encourage you to protect your password, restrict and monitor access to your devices, create backup for your content, avoid providing us with any sensitive information of which you believe its disclosure could cause substantial damage to you or your end users, and take any reasonable steps to protect your Personal Information securely.
    3. Please note that to the extent permitted by law, Alokin Software Private Limited shall not be liable for any damage or losses caused to Personal Information due to unauthorized access, penetration or otherwise use, provided that it maintains appropriate safeguards.If you have any questions regarding the security of our Services, please contact us at hello@alokin.in

  11. Eligibility to Use the Services

    1. Our Services are intended for users who have the necessary capacity and ability to legally consent to the provisions of this policy and to enter into a binding contract. We do not knowingly use or process Personal Information related to minors. Please do not upload or otherwise transmit Personal Information related to minors to or through our Services.
    2. Certain Services are available only to our customers and cannot be used by random users. For more information, please contact us.

  12. Updates or Changes in the Privacy Policy

    1. We may, in our sole discretion, update or change this privacy policy in order to reflect changes or updates to our methods of processing Personal Information. We encourage you to periodically review this privacy policy to be updated on our privacy practices.

  13. Contact Us

    1. You can contact us at hello@alokin.in for any questions you have on this privacy policy.