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About

Alokin

Alokin is your trusted partner for developing fast, cost-effective and standards-compliant software. We support innovation leaders to build products that empower and inspire. We are experts in Python, Golang, iOS, Vue.js, Web, REST APIs.

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About

The Job

A proven track record of helping us expand our digital footprint and driving more value to our products and clients through their content.

  • Develop comprehensive documentation that meets organizational standards
  • General ability to write clearly
  • Facility with technology
  • Talent in showing ideas graphically
  • Patience in problem-solving/troubleshooting
  • Ability to interact with SMEs (Subject Matter Experts)
  • Obtain a deep understanding of products and services to translate complex product information into simple, polished, and engaging content
  • Write user-friendly content that meets the needs of the target audience, turning insights language that sets our users up for success
  • Develop and maintain detailed databases of appropriate reference materials, including research, usability tests, and design specifications
  • Evaluate current content and develop innovative approaches for improvement
  • Create the Product Demos and publish in the post production process
  • Assist and make sure to work with the internal team to keep the Customer Support manual and other manuals up to date
  • Act as an editor to ensure consistency in training documentation across
  • CTC: As per industry standards
01

Preferred requirements

  • Proven ability to handle multiple projects simultaneously, with an eye for prioritization
  • Previous software development experience
  • Ability to efficiently and thoroughly address feedback on published content from both customers and internal support representatives
  • Passionate about learning and developing
  • Enjoy working as part of a team in a collaborative environment
02

Minimum requirements

  • Bachelor’s degree in relevant technical field
  • 3-8 years’ industry experience as an effective technical writer
  • Proven ability to quickly learn and understand complex topics
  • Previous experience writing documentation and procedural materials for multiple audiences
  • Superior written and verbal communication skills, with a keen eye for detail
  • Experience working with engineering team to improve user experience: design, UI, and help refine content and create visuals and diagrams for technical support content
  • Strong written and verbal communications and experience working with content in multiple mediums.
  • Strong experience owning an end-to-end documentation creation process
  • Excellent attention to detail and the ability to prioritize and work on multiple projects in a fast-paced, changing environment
  • A positive attitude, willing to jump in and tackle new challenges
  • Experience working with the following tools preferred: Confluence/JIRA, , HTML, CSS, Google Docs
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